Terms and Conditions – Spinmama Casino

Effective Date: 2024-11-20

1. Introduction and Acceptance of Terms

These Terms and Conditions constitute the official agreement between the user (“you” or “the player”) and Spinmama Casino (“the platform”, “the site”, or “we”). By creating an account, accessing the website, or using any of the services provided by Spinmama Casino, you confirm that you have read, understood, and agreed to abide by these terms. This document outlines the legal framework under which the platform operates and defines the rights, responsibilities, and limitations associated with your use of the services. The Terms and Conditions apply regardless of the method of access—whether via desktop, mobile, or third-party integration. It is your responsibility to ensure continued compliance with these terms. Failure to comply may result in account suspension, termination, or legal action. Spin Mama operates under a license issued by the Anjouan Offshore Finance Authority, and all users agree that legal disputes will be governed by the relevant laws applicable to this licensing jurisdiction.

2. Player Eligibility and Account Creation

To register and use the services provided by Spinmama, you must meet the eligibility criteria outlined below. The platform is intended solely for users who are at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher. By registering, you confirm that you are legally permitted to engage in online gambling and that no local or national legislation prohibits your participation. Individuals located in jurisdictions where online gambling is illegal are strictly prohibited from opening an account or placing bets. Furthermore, each player is allowed to register only one personal account. Duplicate accounts, including those using alternate credentials or email addresses, may be closed without prior notice. During account creation, you are required to provide accurate and verifiable information including your full name, address, contact details, and date of birth. Spinmama Casino reserves the right to verify this information at any time through KYC (Know Your Customer) procedures.

You are not permitted to register or access the platform if:

You are underage in your jurisdiction.
You reside in a restricted country.
You are using another person’s identity or payment method.

We reserve the right to suspend or close accounts that do not comply with these requirements or that present irregular registration activity.

3. Account Verification and KYC Procedures

Spinmama Casino is legally obligated to verify the identity of its users through standard Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols. This process includes the submission of valid identification documents, proof of residence, and occasionally payment method verification. Verification may be requested at any point, particularly before any withdrawal can be processed. Failure to comply with verification requests may result in delayed transactions, account suspension, or the closure of your account. This verification process helps ensure that only eligible users are participating on the platform and that all activity complies with licensing regulations and international financial standards. The data submitted during KYC is stored securely and processed in accordance with Spinmama Casino’s Privacy Policy and applicable data protection laws. Users who attempt to manipulate or bypass the verification process will be permanently excluded from the platform. Verification steps are non-negotiable and are required for continued access to Spinmama’s services and features.

4. Deposits: Funding Your Account

To participate in real money gambling activities on Spinmama, players must fund their accounts through one of the approved deposit methods listed in the cashier section of the platform. All deposits must be made in the player’s own name, using payment methods that are owned and operated by the account holder. Depositing funds on behalf of third parties or using unauthorized payment instruments is strictly prohibited and may result in immediate account suspension or the voiding of transactions. Spinmama Casino does not charge internal deposit fees; however, certain financial institutions, banks, or third-party processors may apply their own service charges. It is the player’s responsibility to be aware of and cover such costs. All deposited funds are credited to the player’s account in the same currency selected during registration. The platform reserves the right to impose minimum and maximum deposit limits per transaction, per payment method, or per time period. These limits may vary depending on the user’s account verification status or geographic region.

5. Withdrawals: Accessing Your Winnings

All withdrawal requests are subject to internal review and verification procedures as outlined in the KYC section. Players may only withdraw funds that are not subject to active wagering requirements or that are not currently under review due to promotional usage. Withdrawals must be requested using the same payment method that was used for depositing, unless otherwise determined by the compliance team. Spinmama Casino reserves the right to process withdrawals via alternate methods if necessary. All withdrawal requests must meet the platform’s minimum withdrawal threshold, which may vary based on the selected payment method or jurisdiction. Additionally, the platform reserves the right to impose maximum withdrawal limits per day, week, or month, which will be communicated in the cashier interface. Requests exceeding these limits may be paid out in installments. Players are responsible for providing accurate and up-to-date financial details to facilitate successful transaction processing. Misuse of the withdrawal system or abuse of promotional funds may lead to forfeiture of winnings and potential account restrictions.

6. Bonus Terms and Wagering Requirements

Spinmama Casino may offer bonuses, free spins, and other promotions to eligible players. All such offers are subject to specific terms, including wagering requirements, time limits, maximum bet limits while wagering, and geographical restrictions. Players must read the applicable bonus terms before accepting or activating any promotional offer. Unless otherwise stated, bonuses are intended for recreational use only and must be used in compliance with fair play guidelines. Bonus abuse, including but not limited to using minimal risk betting strategies, delaying gameplay to exploit free spins, or stacking multiple bonuses across accounts, is strictly prohibited. Bonuses awarded as part of a promotion must be wagered a specific number of times before they are eligible for withdrawal. Wagering contributions vary depending on game category: slots may contribute 100%, while table games and live casino titles may contribute less or be excluded entirely. The platform reserves the right to modify or revoke any bonus offer at its discretion, including retroactive removal in cases of abuse or misuse.

Typical bonus-related restrictions may include:

Maximum bet per spin or round (e.g., €5 or currency equivalent)
Bonus validity period (e.g., 7 or 14 days)
Specific games excluded from wagering
Country restrictions for bonus eligibility

Failure to comply with these terms may result in the removal of bonus funds and any associated winnings.

7. Gameplay Rules and Fair Use

All games offered by Spinmama Casino are provided by licensed software developers and are subject to independently verified random number generation (RNG) systems. Players agree to use the gaming content only for personal, non-commercial purposes. Any attempt to manipulate game outcomes, exploit system vulnerabilities, or interfere with the platform’s normal functioning is strictly prohibited and may lead to immediate suspension or permanent account termination. Players are expected to engage with games within the intended design parameters. Use of automated scripts, bots, or any third-party software to assist in gameplay or wagering is not allowed. Game results are final once processed by the platform’s server and cannot be altered retroactively. Spinmama reserves the right to void winnings or adjust account balances if irregular gameplay patterns are detected. This includes, but is not limited to, collusion, intentional disconnects, or delaying gameplay during promotional usage. All gameplay must comply with applicable laws and platform guidelines at all times.

8. Restricted Jurisdictions

Spinmama Casino does not provide services to users located in certain countries or territories where online gambling is either illegal or restricted. The list of restricted jurisdictions may include, but is not limited to: the United States, United Kingdom, France, Netherlands, Iran, North Korea, and any other location specified by the licensing authority. It is the player’s responsibility to determine whether online gambling is legal in their jurisdiction before registering or making any financial transactions on the platform. Attempting to access the platform using VPNs, proxy servers, or other obfuscation tools to bypass geographic restrictions is a violation of these Terms and Conditions and will result in account closure without notice. In such cases, any pending transactions, bonus balances, or winnings may be forfeited. Spinmama performs geolocation checks and reserves the right to deny access or suspend service to any user found to be in violation of jurisdictional rules. Continued use of the site from a restricted location constitutes a material breach of these terms.

9. Responsible Gambling and Self-Exclusion

Spinmama Casino provides tools and resources to support responsible gambling practices and reduce the risk of compulsive behavior. Players can activate personal limits on deposits, losses, wagering amounts, or session durations through the account settings. In addition, users may request temporary time-outs or permanent self-exclusion from the platform by contacting customer support. Once self-exclusion is activated, access to the account will be restricted, and no marketing communications will be sent. Self-exclusion periods cannot be reversed or shortened under any circumstances. Spinmama is not responsible for any gambling activity conducted before the self-exclusion request has been formally acknowledged by the platform. Players are encouraged to seek assistance from certified organizations if they suspect a gambling problem. All responsible gambling policies apply equally to all users, regardless of deposit history or account status. The platform reserves the right to impose limits or restrictions if problematic behavior is observed, even without a direct request from the user.

Available responsible gambling tools include:

Deposit and loss limits (daily, weekly, monthly)
Session time limits
Cool-off periods
Self-exclusion (temporary or permanent)
Links to external help organizations

These tools are provided as part of the platform’s broader risk management obligations and user protection measures.

10. Account Closure and Suspension

Spinmama Casino reserves the right to close or suspend any user account at its sole discretion, with or without prior notice, if a violation of the Terms and Conditions is suspected. Grounds for closure may include but are not limited to: fraudulent activity, multiple account ownership, bonus abuse, failure to complete verification, or residency in a restricted jurisdiction. Users may also request voluntary account closure by contacting customer support. Upon closure, any remaining real money balance not linked to bonus funds may be returned to the user, subject to identity verification and payment method compatibility. However, funds associated with breach of terms, chargebacks, or irregular activity may be withheld pending investigation. Account data will be retained for a legally required period for compliance purposes. Users with closed accounts are not permitted to open new ones. Any attempt to circumvent a suspension or closure by using alternate credentials may lead to permanent exclusion from the platform.

11. Intellectual Property and Content Usage

All content available on the Spinmama platform, including but not limited to game titles, software, logos, trademarks, text, design elements, and multimedia content, is the exclusive property of the platform or its licensed providers. This intellectual property is protected by applicable copyright, trademark, and intellectual property laws. Players are granted a limited, non-transferable, and revocable license to access and use the site for personal, non-commercial purposes only. Any unauthorized reproduction, distribution, modification, or republication of content, whether in whole or in part, is strictly prohibited. Users may not create derivative works based on the platform’s content, reverse-engineer software, or attempt to exploit source code. Third-party brands and logos that appear on the platform are used with permission and may be subject to their own usage restrictions. Violations of intellectual property rights may result in legal action, including claims for damages or injunctions. Use of the platform does not grant ownership or licensing rights to any content unless explicitly stated otherwise.

12. Limitation of Liability

Spinmama Casino provides its services on an “as-is” and “as-available” basis and does not guarantee uninterrupted, error-free access to the platform or its features. While the platform takes reasonable steps to ensure technical stability and secure operations, it cannot be held liable for any direct or indirect damages resulting from service outages, system errors, or data transmission issues. Spinmama is not responsible for losses incurred due to user negligence, connection interruptions, software conflicts, or third-party actions. The user accepts full responsibility for decisions made while using the platform, including all wagering activity and game selections. The platform makes no representations regarding the accuracy or completeness of information provided on the site. In jurisdictions where liability limitations are restricted by law, the platform’s liability will be limited to the extent permitted. Users agree that the platform’s total liability for any claim shall not exceed the amount deposited by the user in the 30 days preceding the incident in question.

13. Amendments to Terms and Conditions

Spinmama Casino reserves the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Changes may be implemented to reflect legal, operational, or technical requirements, as well as to address evolving platform functionality. Users are responsible for reviewing the Terms and Conditions periodically to remain informed of any updates. Continued use of the platform after changes have been published constitutes acceptance of the revised terms. If a user does not agree with the modified terms, they should discontinue use of the platform and request account closure. Where required by law, material changes will be communicated via email or on-site notification. However, the platform is not obligated to notify users individually. The most current version of the Terms and Conditions will always be accessible via the dedicated link on the website. It is the user’s obligation to monitor these terms and remain in compliance throughout their engagement with the platform.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable to the licensing jurisdiction of Spinmama, which operates under a gaming license issued by the Anjouan Offshore Finance Authority. Any legal disputes, claims, or proceedings arising out of or related to the use of the platform shall be subject to the exclusive jurisdiction of the courts of Anjouan, unless otherwise mandated by applicable law. Users agree that any conflict will be addressed through the legal framework provided by this jurisdiction and that no alternative legal or arbitration systems may override these terms without mutual agreement. The platform does not guarantee that its services comply with all local laws in other jurisdictions and disclaims all liability for use in areas where online gambling is prohibited. It remains the user’s responsibility to ensure their activities on the site are lawful under local regulations. These governing law provisions survive account closure and apply regardless of the user’s location at the time of a dispute.

Providers