Spinmama Casino Privacy Policy

1. Introduction

This Privacy Policy describes how Spinmama collects, processes, stores, and protects personal data of its users. It applies to all individuals accessing the platform, regardless of jurisdiction or access method. By registering an account, browsing the site, or using any available services, users confirm their understanding and acceptance of the terms outlined herein. Spinmama Casino operates under a license issued by the Anjouan Offshore Finance Authority and complies with relevant data protection laws, including the General Data Protection Regulation (GDPR) when applicable. This document aims to provide transparency regarding the types of data collected, the purposes of collection, and the methods of data use. Collected data includes technical information, transaction records, account details, and communication logs. Users are encouraged to review this Privacy Policy regularly, as Casino Spin Mama may update it to reflect legal or operational changes.

2. Types of Data Collected

Spinmama collects various categories of data for operational, legal, and security reasons. These include but are not limited to the following:

• Personal identification details: full name, date of birth, nationality, government-issued identification documents.
• Contact information: email address, physical address, mobile number.
• Account data: username, password (hashed and stored securely), language preferences, account history.
• Financial information: payment method details, deposit and withdrawal history, transactional data, banking records.
• Technical data: device type, browser type, IP address, time zone settings, and usage data collected via cookies and log files.
• Compliance and verification data: KYC documents, proof of address, source of funds documentation.

These data categories are essential for establishing and maintaining the user relationship with Spinmama Casino. Collection starts at account creation and continues throughout the active use of services. Certain data may be retained after account closure, as required by law.

3. Legal Grounds for Processing

Spinmama processes user data in accordance with established legal bases. These include the necessity of processing for the performance of a contract, compliance with legal obligations, the legitimate interests pursued by the operator, and user consent where applicable. Processing for contractual purposes covers account registration, enabling gameplay, managing deposits and withdrawals, and offering customer support. Legal obligations may involve regulatory requirements related to anti-money laundering (AML) and counter-terrorism financing (CTF) laws. Legitimate interests include fraud prevention, maintaining system integrity, and improving service reliability. Consent is obtained specifically for non-essential operations, such as marketing and promotional communications. Users retain the right to withdraw consent at any time without affecting the lawfulness of processing based on prior consent. Spinmama Casino ensures all processing is proportionate and aligned with the purpose for which the data was originally collected.

4. Purpose of Data Usage

The collected data serves several operational and compliance functions. Key purposes include:

• Account administration: establishing user profiles, managing login credentials, setting preferences.
• Transaction processing: handling deposits, withdrawals, bonus credits, and promotional benefits.
• Regulatory compliance: meeting KYC and AML standards, reporting suspicious activities to competent authorities.
• Customer support: resolving account issues, managing disputes, and responding to inquiries.
• Security monitoring: detecting fraud, safeguarding accounts, and enforcing terms and conditions.
• Marketing activities: sending promotional materials and bonuses, if users have opted in.

Each function is tied to a specific type of data, and only relevant data is accessed for the intended purpose. Internal access to personal information is strictly controlled and limited to authorized personnel trained in data protection standards.

5. Data Storage and Retention

Spinmama Casino maintains a structured data retention policy to ensure data is stored only as long as necessary. Data storage is implemented through secure servers located within jurisdictions that offer adequate data protection standards. Retention periods vary based on the nature of the data and its purpose:

• Account data: retained throughout the user relationship and for five years post-closure, as per financial regulations.
• Transaction records: maintained for a minimum of five years to meet auditing and legal obligations.
• Communication logs: stored for up to three years for support and dispute resolution purposes.
• Technical logs: kept for one year for system monitoring and security analysis.

Upon expiration of the applicable retention period, data is securely deleted or anonymized. Manual and automated processes are used to ensure consistent enforcement of retention schedules.

6. Data Security Measures

Protecting user data against unauthorized access, loss, or alteration is a critical priority at Spinmama. The platform employs a range of technical and organizational measures designed to safeguard personal information throughout its lifecycle. Encryption technologies are applied to sensitive data, both in transit and at rest, ensuring confidentiality during communication and storage. Access to personal data is restricted strictly to authorized employees and third-party partners who require such access to perform their duties, all of whom undergo rigorous vetting and training on data protection principles. Regular security audits, vulnerability assessments, and penetration testing are conducted to identify and mitigate potential risks. The infrastructure is protected by firewalls, intrusion detection systems, and secure authentication protocols. Additionally, Spinmama maintains incident response plans to promptly address any suspected or actual data breaches. Users are encouraged to maintain strong passwords and report any suspicious account activity immediately.

7. User Rights Regarding Personal Data

 Spinmama Casino acknowledges the data protection rights granted to users under applicable laws. Users have the right to access the personal data held about them, obtain copies of that data, and request corrections to inaccurate or incomplete information. In certain cases, users may request the deletion or restriction of their data, especially where the data is no longer necessary for the purposes it was collected. The right to data portability allows users to receive their personal data in a structured, commonly used format and transfer it to another service provider if desired. Users may also object to certain types of data processing, particularly for marketing or profiling purposes. If data processing relies on consent, users can withdraw this consent at any time without impacting the legality of prior processing activities. Spinmama provides clear channels to exercise these rights, including customer support and dedicated data protection contacts. All requests are handled within legally prescribed timeframes and without undue delay.

8. Use of Cookies and Tracking Technologies

Spinmama Casino uses cookies and similar technologies to collect technical and usage information necessary for platform functionality, performance monitoring, and user experience enhancement. Cookies are small text files stored on users’ devices that record preferences, session identifiers, and other anonymous data. These enable features such as automatic login, language preferences, and customized content display. Spinmama employs both first-party cookies and certain third-party cookies from trusted partners, primarily for analytics and marketing purposes. Users have the ability to manage cookie preferences through browser settings or platform-provided tools. Essential cookies required for core platform operations are always enabled to ensure proper functioning. Non-essential cookies, such as those used for targeted advertising, are activated only with explicit user consent, in line with data protection laws. The platform regularly reviews cookie practices to maintain transparency and compliance.

9. Third-Party Data Sharing

Spinmama Casino shares user data with carefully selected third-party service providers to facilitate various operational functions. These third parties include payment processors, identity verification services, regulatory authorities, marketing partners (when consented), and IT service providers. All third-party partners are subject to strict contractual agreements that require them to process personal data only according to Spinmama Casino’s instructions and in compliance with relevant data protection laws. Data sharing is limited strictly to the information necessary for each service, minimizing exposure. For example, payment details are shared exclusively with financial institutions to process transactions, while identity documents may be shared with KYC verification services to comply with legal requirements. Regulatory bodies may receive data when mandated by law or to investigate suspicious activities. Spinmama does not sell or rent personal data to any external entities. Users are informed about such sharing practices transparently and retain control over marketing data sharing via consent mechanisms.

10. International Data Transfers

Spinmama operates globally, and some personal data may be transferred to and processed in countries outside the user’s home jurisdiction. Such international transfers occur only when necessary for service provision and comply with applicable legal frameworks. The platform ensures that any data transferred internationally is protected by adequate safeguards. These may include adherence to the European Commission’s Standard Contractual Clauses, participation in approved certification programs, or reliance on adequacy decisions issued by supervisory authorities. Spinmama undertakes comprehensive assessments of recipient countries to ensure that data protection standards meet or exceed the requirements of the originating jurisdiction. Users are notified about international data transfers and can request additional information on protective measures in place. The objective is to maintain uninterrupted service while safeguarding user privacy.

11. User Responsibilities and Account Security

Users bear responsibility for maintaining the confidentiality of their account credentials and ensuring secure access to their Spinmama Casino account. Passwords must be chosen carefully, combining letters, numbers, and symbols to resist unauthorized access. Users should avoid sharing login details with third parties or using the same password across multiple platforms. Any suspected compromise of account information should be reported immediately to Spinmama support team. The platform reserves the right to temporarily suspend or restrict account access if suspicious or fraudulent activity is detected. Users are also required to provide accurate, complete, and up-to-date information during registration and subsequent interactions. Failure to comply with these responsibilities may result in account limitations or closure. Maintaining secure access helps protect both user interests and platform integrity.

12. Data Breach Procedures

Spinmama maintains a comprehensive incident response plan to address potential data breaches swiftly and effectively. In the event of an unauthorized access, loss, or disclosure of personal data, the security team will initiate immediate containment and assessment measures to mitigate any impact. Affected users will be notified promptly if the breach is likely to result in a high risk to their rights or freedoms, in accordance with applicable laws and regulations. The notification will include information about the nature of the breach, the data involved, and recommended user actions to protect themselves, such as password changes or monitoring account activity. Spinmama also cooperates fully with regulatory authorities during investigations and takes corrective actions to prevent recurrence. Regular training and audits ensure that employees understand their role in preventing breaches and responding to incidents.

13. Changes to the Privacy Policy

Spinmama reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, operational practices, or technology. When significant changes occur, users will be notified through prominent announcements on the website or direct communication such as email. Users are encouraged to review the Privacy Policy regularly to stay informed about how their personal data is handled. Continued use of the platform after amendments indicates acceptance of the updated terms. If users do not agree with the changes, they should discontinue use of the services and request account closure. Transparency and compliance remain priorities in all updates to ensure user trust and legal adherence.